Shipping policy
This Shipping Policy explains how EverCarry Rosary prepares and ships orders. Delivery estimates are provided to help you plan, but they are not guaranteed arrival dates.
1. Order Processing
In-stock orders are generally processed within 2–4 business days, excluding weekends and U.S. holidays. Processing includes order review, product preparation, quality checks, packaging, and transfer to the carrier.
A different processing estimate may be shown on the product page or at checkout for made-to-order, personalized, preorder, backordered, or limited-release items. If multiple items in one order have different processing times, the order may ship together when all items are ready unless we state otherwise.
2. Shipping Rates
Available shipping methods and charges are displayed at checkout based on the delivery destination, package, order value, and carrier service. Any free-shipping offer or threshold displayed on the website applies according to the terms shown at the time of purchase.
3. Estimated U.S. Delivery Time
Standard U.S. delivery is generally estimated at 3–7 business days after shipment. Remote locations, military addresses, territories, weather, peak seasons, and carrier disruptions may require additional time.
Processing time and transit time are separate. An estimated delivery date begins after the package is accepted by the carrier, not when the order is placed.
4. International Shipping
International shipping is available only when an international service is displayed at checkout. Delivery times vary by destination and customs processing.
Unless checkout expressly states otherwise, the recipient is responsible for import duties, taxes, brokerage charges, and other fees imposed by the destination country. We cannot declare a false value or describe a retail order as a gift to avoid customs charges.
5. Tracking
When tracking is available, you will receive a shipping confirmation email with a tracking link. Tracking may take up to 48 hours after label creation to display the carrier’s first scan.
A shipping label may be created before the carrier physically accepts the package. “Label created” does not necessarily mean the package is already in transit.
6. Address Accuracy and Changes
Please check your shipping address carefully before submitting an order. Contact support@evercarryrosary.com immediately if an address needs correction.
We can change an address only before fulfillment begins. Once a package has been transferred to the carrier, we cannot guarantee an update, intercept, or redirect. Additional charges caused by an incorrect or incomplete address may be the customer’s responsibility.
7. Delivery Scans and Package Security
If tracking shows “delivered” but you cannot locate the package, please:
- Check the delivery location, mailbox, parcel locker, building office, and safe places;
- Ask household members, neighbors, or building staff whether they accepted it;
- Allow one additional business day, because some carriers scan packages shortly before final delivery;
- Contact the carrier with the tracking number;
- Email us if the package remains missing.
We review missing-delivery reports individually. Replacement or refund eligibility depends on carrier findings, address accuracy, available shipping protection, and applicable law.
8. Lost, Damaged, or Tampered Packages
Report a package that arrives damaged, opened, or missing contents within 7 days of delivery. Email your order number and clear photographs of the outer packaging, shipping label, interior packaging, and product.
Keep all packaging until the claim is resolved. We may need it for a carrier claim or inspection.
9. Returned-to-Sender Packages
Packages may be returned because of an incomplete address, failed delivery attempts, refusal, unpaid import charges, or failure to collect the package. We will contact you after the package returns to us.
Original shipping charges are generally non-refundable when the carrier attempted delivery to the address supplied at checkout. Reshipping charges may apply unless the return resulted from our error.
10. Delays and Backorders
If we learn that we cannot ship within the time stated at purchase, we will contact you with an updated estimate and available options, which may include waiting, changing the order, or canceling the unshipped item for a refund.
We may cancel and refund an order if an item becomes unavailable or if we cannot provide a reasonable revised shipping estimate.
11. Order Cancellations
Contact us as soon as possible if you need to cancel. We cannot guarantee cancellation after fulfillment begins. If the order has shipped, the Return Policy applies.
12. Contact
Shipping questions: support@evercarryrosary.com