Repair Policy

A rosary carried every day will eventually show signs of use. EverCarry was created around a simple principle: when practical, a worn or damaged component should be evaluated for repair before the entire rosary is discarded.

Repair support is available for EverCarry products purchased directly from our store. Repair availability depends on the product’s construction, condition, cause of damage, and current replacement-part inventory.

What We May Be Able to Repair

  • Replacing or retying worn cord;
  • Correcting a loose or slipped knot;
  • Replacing a damaged low-profile connector or split ring;
  • Reattaching or replacing a centerpiece;
  • Replacing a crucifix with the same or a compatible available option;
  • Replacing an isolated damaged bead when a matching component is available;
  • Reassembling a rosary after a covered component failure.

Manufacturing Defects Reported Within 90 Days

If a verified manufacturing defect is reported within 90 days of delivery, we will provide an appropriate remedy at our discretion, which may include repair, component replacement, product replacement, or refund. Examples may include:

  • A connector opening during ordinary intended use;
  • A structural knot slipping prematurely;
  • A sharp or unfinished bead edge present at delivery;
  • A centerpiece or crucifix separating because of an assembly defect;
  • A materially incorrect configuration.

Cosmetic variation, normal surface marks, gradual finish wear, damage from excessive force, and damage caused by improper care are not manufacturing defects.

Repairs After 90 Days or Caused by Use

We are still happy to evaluate the rosary after the initial defect-support period. Depending on the issue, there may be charges for parts, labor, return shipping, or replacement. We will explain the proposed work and estimated cost before beginning a paid repair.

How to Request Repair Support

  1. Email support@evercarryrosary.com with the subject line Repair Request – Order [your order number].
  2. Include your order number or the purchaser’s email address.
  3. Describe what happened and when you first noticed the issue.
  4. Attach clear photographs of the full rosary and close-ups of the damaged area.
  5. Tell us whether the rosary has been blessed, personalized, or modified.
  6. Wait for an evaluation and repair authorization before mailing anything.

Shipping a Rosary for Repair

Do not mail a rosary until we provide instructions. Use protective packaging and a trackable shipping service. Remove unrelated accessories unless we ask you to include them.

For a confirmed covered defect, we will explain any available prepaid-shipping arrangement. For normal wear, accidental damage, or non-covered repair, the customer is generally responsible for shipping the rosary to us.

Repair Time

Repair time varies according to the damage, parts availability, shipping, and current workload. We will provide an estimated timeline after examining the request or receiving the rosary. An estimate is not a guaranteed completion date.

Replacement Parts and Appearance

We will try to use a matching part when possible. Materials, finishes, suppliers, and designs may change over time, so an exact match may not always be available. We will ask for approval before using a visibly different centerpiece, crucifix, bead, or cord.

Blessed Rosaries

Please tell us if a rosary has been blessed so that we can handle the request respectfully. Replacement parts installed during repair are not blessed. A repair may require removal and replacement of damaged parts; ask your parish priest for guidance if you have questions about blessing the repaired rosary.

Repairs We May Decline

  • A product whose main structure or most components are missing;
  • Severe damage caused by chemicals, fire, crushing, salt-water corrosion, or animal chewing;
  • Products modified in a way that prevents safe or reliable reassembly;
  • Counterfeit items or products not made or sold by EverCarry;
  • A repair requiring components or specialized work that are no longer available.

Repair Support Is Not an Unconditional Lifetime Warranty

Our repair-minded approach is a service commitment, not a promise that every product can be repaired indefinitely or without charge. We evaluate each request fairly and communicate the available options before work begins.

Start a Repair Request

Email support@evercarryrosary.com with your order number, description, and photographs.