Refund policy
We want you to understand your rosary’s dimensions, materials, and carrying experience before purchasing. Please review the product page and Size Guide carefully. The following policy applies to purchases made directly from EverCarry Rosary.
1. Return Window
You may request a return of an eligible item within 30 days after delivery. A return must be approved before it is mailed.
2. Return Eligibility
To qualify for a discretionary return, an item must be:
- Unused and in the same condition in which it was received;
- Free from wear, odors, stains, scratches caused after delivery, or other customer-caused damage;
- Unaltered, unpersonalized, and not repaired or modified by a third party;
- Unblessed;
- Returned with the original pouch, cards, accessories, and packaging where reasonably possible;
- Accompanied by proof of purchase.
3. Items That Are Not Eligible for Discretionary Return
Unless defective or required by applicable law, we do not accept discretionary returns of:
- Personalized, engraved, or custom-made products;
- Items marked final sale;
- Gift cards;
- Items that have been worn, blessed, altered, misused, or repaired by someone else;
- Products damaged by improper care, chemicals, water exposure, excessive force, pets, or normal long-term wear;
- Items mailed without prior return authorization.
4. How to Request a Return
- Email support@evercarryrosary.com within 30 days of delivery;
- Include your order number and the reason for the return;
- Include photographs if the item is damaged, incorrect, or materially different from the listing;
- Wait for return authorization and mailing instructions;
- Package the product securely and mail it using a trackable service.
Do not send a product to an address found on a shipping label or website without return authorization. Returns sent without authorization may be delayed, refused, or returned to sender.
5. Return Shipping
For a change-of-mind return, incorrect size selection, or preference-based return, the customer is responsible for return shipping. Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.
If we confirm that the item arrived defective, damaged, or incorrect, we will provide an appropriate resolution and instructions, which may include a prepaid return label.
6. Inspection and Refunds
After the authorized return arrives, we inspect the item and notify you whether the refund is approved. Approved refunds are issued to the original payment method.
Please allow 5–10 business days after the refund is issued for your bank or payment provider to post it. Processing time is controlled by the payment provider.
We may deduct for missing components or material loss in value caused by handling beyond what is reasonably necessary to inspect the item, where permitted by law.
7. Exchanges
The fastest way to obtain another size, color, or crucifix option is usually to request an eligible return and place a new order. Contact us before returning an item if you need help selecting another configuration.
8. Damaged, Defective, or Incorrect Items
Contact us within 7 days of delivery if the product arrives damaged, has a suspected manufacturing defect, or is not the item ordered. Include:
- Order number;
- A description of the issue;
- Clear photographs of the product;
- Photographs of the packaging and shipping label if transit damage occurred.
Depending on the circumstances, we may offer troubleshooting, repair, replacement, store credit, partial refund, or full refund. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.
9. Cancellations
Email us immediately if you need to cancel an order. We cannot guarantee cancellation once fulfillment has started. If an order has already shipped, you may request an eligible return after delivery.
10. Gifts
Refunds are generally issued to the original payment method. If you received the item as a gift, contact us with the order number or purchaser’s email address so we can review available options without disclosing private order information.
11. Contact
Returns and refunds: support@evercarryrosary.com